NDIS Plantracker

Mobile App - Onboarding Testing

Introduction
Plan Tracker is the smart way for carers and participants to plan their spending and know where they’re up to so they can maximise their National Disability Insurance Scheme funds.

Goal
Improve and validate the user registration and carer onboarding processes within the Plantracker mobile app prototype.

Responsibilities
Test Preparation.
Unmoderated Testing.
Result Analysis.
Creation of deliverables.

Team
This project was undertaken by me within Spruce Design.

1. Preparation
I created a targeted, unmoderated, testing plan which provided contextual information of the app’s service to the test participants. The scenario given to the participants corresponded to details within the prototype that represented people and their current situations allowing them to walk in the footsteps of an end user.

2. Testing
Using the UserTesting service I facilitated 8 test sessions and created tasks for the test participants in a behavioural format. This meant that the test participants had to rely on their own intuition and attempt to follow the instructional directions of the UI.

2. Testing
Using the UserTesting service I facilitated 8 test sessions and created tasks for the test participants in a behavioural format. This meant that the test participants had to rely on their own intuition and attempt to follow the instructional directions of the UI.

3. Result Analysis
For each test session I logged the user’s behaviours and comments in a data-log format. This made the process of filtering the qualitative results together quicker and allowed for direct comparison of the test participant’s reactions to the prototype per task.

4. Summary
The summary I arrived to was achieved by measuring each of the test participant’s comprehension of the individual sections within the task processes. The key findings were that test participants were confused during tasks by text headers and instructions not being in-line the the actions required to take place per screen. Additionally task pathways were indistinguishable as test participants misunderstood which option was applicable to them.

4. Summary
The summary I arrived to was achieved by measuring each of the test participant’s comprehension of the individual sections within the task processes. The key findings were that test participants were confused during tasks by text headers and instructions not being in-line the the actions required to take place per screen. Additionally task pathways were indistinguishable as test participants were misunderstood which options they should choose.

Next Steps
After reiteration of prototype according to test findings facilitate further tests. This time with the intended target audience to uncover feedback on data entry workflows instead of general usability issues. This would also be useful to validate if the reiterated text within the prototype is communicating as intended to the end users as well as improvements made to the overall registration and onboarding processes.